ORDER PROCESSING
Orders are subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required.
Please contact UPS or Customer Service if you would like to add a required signature to your delivery.
Unfortunately, AKNVAS is unable to process or ship international orders at this time.
DOMESTIC SHIPPING
- UPS Ground: delivers 1-5 business days after processing.
- UPS Next Day Air: delivers the next business day after processing.
ORDERS SHIPPED TO NEW YORK CITY AND SURROUNDING AREAS:
UPS Ground typically delivers to NYC and surrounding areas within 1 business day.
MODIFICATIONS/CANCELLATIONS
Orders cannot be modified after they have been submitted. Once your order has been submitted, our normal return policy will be in effect.
LOST/STOLEN PACKAGES
If your tracking information shows that your package was delivered, but you have not received it, please email us and we will do everything we can to help locate the package for you. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
INCORRECT/DAMAGED ORDERS
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
