Refund policy

RETURNS

RETURN POLICY

Return requests must be initiated within 14 days of the order date. 

A $25 return delivery fee will be deducted from your refund. However, please be advised that the return fee is subject to change at AKNVAS's discretion.

AKNVAS is pleased to offer free exchanges within 14 days of the order date; If you wish to initiate an exchange, please contact us at customerservice@aknvas.com, providing your order number and the exchange information.

Returned items must have original tags and not have been worn, washed, or altered. Items with makeup stains or any signs of wear will not be accepted for return.

Upon receipt of returned goods, AKNVAS reserves the right to deny a refund if the merchandise does not meet return policy requirements. In such cases, you will be promptly notified via email, providing an explanation of the issue. Subsequently, the item will be sent back to your original shipping address.

RETURN PROCESS

If you are not completely satisfied with your purchase, please submit your return request on our website or email us within 14 days of the order date, including proof of purchase.

Once your return request has been approved, you will receive a prepaid shipping label in your email. Item(s) must be sent back to us within 14 days of return shipping label receipt.

Upon return, your item will be inspected and refunds will be issued for the purchase price. Please note, that the initial shipping cost will be not refunded. Any taxes charged will be refunded in accordance with applicable laws. Returns normally take up to 10-12 business days to arrive at our warehouse. Refunds are issued within 7 business days after the package arrives. All refunds are issued to the original form of payment.

REFUSED PACKAGES

We do not refund shipping charges for packages that are refused by customers. All returns must have existing return requests via email. Any returns received at the warehouse without corresponding return requests are subject to potential delays/refusal.

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.